What Waltham Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial on this page came from a real homeowner in Waltham or a nearby community we serve, and each one reflects something we actually did: showed up on time, explained what we found, fixed it properly, and left the place cleaner than we found it. Russell Haines started this company in 1984, and we’ve learned that the best marketing is a neighbor telling another neighbor, “They did right by me.”
Recent Reviews
“We bought our place in the South Side near Moody Street last fall and knew the fireplace hadn’t been touched in years. Russell’s technician ran a camera the full length of the flue and showed us photos of the creosote buildup right on his tablet. No scare tactics, just facts. Swept it clean in about ninety minutes, and we burned our first fire that weekend without worrying about what was lurking up there.”
- Diego D., South Side, Waltham
“I called because I smelled something smoky even when the fireplace wasn’t running. Turned out birds had nested in the chimney top over on Winter Street, and the flue was partially blocked. They removed the nest humanely, installed a proper Gelco cap so it wouldn’t happen again, and swept the whole system. The technician even vacuumed the hearth without me asking. That’s the kind of detail you don’t forget.”
- Allison A., Winter Street area, Waltham
“Our 1920s colonial in the Warrendale neighborhood has an original brick chimney that three other companies said needed a full rebuild. Russell came out with the camera, showed me exactly where the liner had failed and where the brick was still sound. We did a HeatShield liner restoration instead of tearing the whole thing down. Saved us thousands, and the 90-Day Done Right Promise meant I wasn’t nervous about the fix.”
- Adam S., Warrendale, Waltham
“I’m a first-time homeowner and honestly didn’t know if a chimney sweep was even necessary. The woman who answered the phone, a real person at 8 p.m. on a Tuesday, walked me through why Waltham’s freeze-thaw cycles matter for masonry and what creosote actually does. Booked the appointment right then. The technician arrived uniformed, explained every step, and the upfront price was exactly what they quoted. No surprises on the bill.”
- Destiny B., Cedarwood area, Waltham
“We’d been using the same chimney company for a decade until they started sending different subcontractors every time, never the same face twice. Switched to Hearthstone two years ago because Russell’s team is consistent. Same technician, knows our house on Robbins Street, remembers the quirks of our insert. Had a full Level-2 inspection done before we sold the place, and the buyer’s inspector had zero issues with the chimney report. That documentation mattered.”
- Diego D., Robbins Street, Waltham
“My father is a veteran and a skeptic of home service companies in general. I convinced him to try Hearthstone for his annual sweep because of the senior and veteran discount, but honestly I expected pushback. Instead he called me after and said, ‘They didn’t treat me like an old man who doesn’t know anything. Showed me the camera photos, told me what could wait and what couldn’t, and the price didn’t change.’ That’s the highest praise he gives anyone.”
- Allison A., Piety Corner, Waltham
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s no accident. When you’ve been sweeping chimneys in Waltham for over 42 years, you learn what homeowners actually care about: showing up when you say you will, explaining what you found in plain English, and charging exactly what you quoted. No arguing, no paperwork games.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. That’s not a tagline, it’s how we avoid the “you need a $4,000 rebuild” conversation that too many Waltham homeowners have endured elsewhere. Most of our technicians complete jobs in a single visit because they’ve seen it before, and they’ve been background-checked because we wouldn’t send anyone to your home that we wouldn’t send to our own.
The 90-Day Done Right Promise, our Keystone Standard, means in writing, no arguing. If it’s not right, we come back. We’re not planning to sell this company or franchise it out. Russell Haines built Hearthstone Chimney Co. in 1984 to be here for the long haul, and a company that plans to be in Waltham thirty more years acts accordingly.
Call (781) 905-8338 anytime. A live person answers, every day, every hour. We’ll schedule your inspection, walk you through what to expect, and give you no-hassle upfront pricing. The number on the estimate is the number on the invoice. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Waltham since 1984.